1. Introduction

The Family Matters forum is designed to provide a supportive space for parents navigating co-parenting.

By accessing or using the forum, you agree to these Terms and Community Guidelines.

If you do not agree, you must not use the forum.

2. Purpose of the Forum

The forum is intended to:

• Share experiences
• Ask questions
• Offer support to other parents

It is not intended for:

• legal advice
• professional services
• resolving personal disputes between co-parents

3. User Conduct

You agree to use the forum respectfully and responsibly.

You must not post or share content that is:

• Abusive, threatening or intimidating
• Harassing or targeted towards another individual
• Hateful, discriminatory or offensive
• Defamatory or knowingly false
• Invasive of another person’s privacy
• Intended to provoke conflict or escalate disputes

This includes content relating to your co-parent or personal situation.

4. Respect & Tone

Family Matters is built around calm, structured communication.

You agree to:

• Be respectful and considerate of others
• Avoid inflammatory or confrontational language
• Keep discussions constructive and supportive

We reserve the right to remove content that does not align with this tone.

5. User-Generated Content

You are responsible for any content you post.

By posting, you confirm that:

• You have the right to share the content
• It does not breach any laws or third-party rights

We do not guarantee the accuracy or reliability of any user-generated content.

6. Moderation & Enforcement

We actively monitor the forum to maintain a safe environment.

We may, at our discretion:

• Remove or edit content
• Issue warnings
• Restrict or suspend accounts
• Permanently remove users from the forum

We aim to review reports within 24 hours, but this is not guaranteed.

7. Reporting & Blocking

If you encounter inappropriate content, you can:

• Report it within the app, or
• Email: abuse@family-matters.com

Users also have the ability to block other users.

8. No Professional Advice

Content within the forum is provided by users and is for general discussion only.

It does not constitute legal, financial or professional advice.

You should seek independent professional advice where necessary.

9. Privacy & Confidentiality

You must not:

• Share confidential information about others
• Post identifiable details about your co-parent, children, or third parties

You are responsible for what you choose to share.

10. Limitation of Liability

Family Matters Ltd is not responsible for:

• User-generated content
• Any loss or harm resulting from forum interactions
• Any reliance placed on content within the forum

Use of the forum is at your own risk.

11. Changes to These Terms

We may update these Terms at any time.

Continued use of the forum means you accept any changes.

12. Contact

For any concerns or reports:

abuse@family-matters.com

We handle all reports via email to ensure a prompt response.