Introduction

Family Matters Ltd is committed to protecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal information when you use the Family Matters app and website (the “Platform”).

Family Matters is designed to support co-parenting by providing a secure place to manage schedules, communication, shared expenses and important child-related information.

Some features of the Platform require the secure handling of personal and sensitive information in order to function effectively.

Scope of This Policy

This Privacy Policy should be read alongside our Terms & Conditions and applies to all users of the Platform.

By using Family Matters, you agree to the collection and use of information in accordance with this policy.

This policy does not apply to third-party websites or services linked from the Platform.

Information We Collect

We may collect and process the following types of information:

Personal Information

• Names and contact details
• Account login details
• Information relating to co-parents and invited users (e.g. family members or caregivers)

Child-Related Information

• Information relating to children entered by parents or guardians
• This may include general, educational, health or other relevant details required for co-parenting organisation

Sensitive Information

• Health-related information
• Religious information (where provided)

This information is only processed where necessary for the functionality of the Platform and based on user consent.

Usage Data

• IP address
• Device and browser type
• Login activity
• General usage data

How We Use Your Information

We use your information to:

• Provide and operate the Family Matters Platform
• Enable shared parenting features (such as schedules, messaging and expenses)
• Improve functionality and user experience
• Maintain platform security
• Communicate with you about your account or service updates
• Monitor and improve the effectiveness of our services

Legal Basis for Processing

We process personal data under the following lawful bases:

• Contract – to provide the services you have signed up for
• Legitimate interests – to improve and maintain the Platform
• Consent – where required, particularly for sensitive data
• Legal obligations – where required by law

Sensitive personal data is processed only with explicit user consent.

Children’s Data

Family Matters processes information relating to children as part of its core functionality.

This information is provided and managed by parents or legal guardians. We do not knowingly collect data directly from children.

Users are responsible for ensuring they have the appropriate authority to share and manage this information within the Platform.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve performance, functionality and user experience.

You can manage your cookie preferences through your device or browser settings.

Third-party services may use their own cookies in accordance with their respective policies.

Data Sharing and Disclosure

We do not sell or rent your personal information.

We may share data only where necessary:

• To provide the services you have requested
• With trusted service providers supporting our Platform
• Where required by law or legal process
• In connection with a business transfer or restructuring

All data sharing is carried out securely and in line with data protection laws.

Data Storage and Transfers

Your data is stored securely within the UK or the European Economic Area (EEA).

Where data is processed outside these regions, appropriate safeguards are in place to ensure compliance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to provide our services and meet legal obligations.
You may request deletion of your data at any time. Upon account deletion, data will be securely removed or anonymised, unless retention is required by law.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Security

We use appropriate technical and organisational measures to protect your data, including encryption and secure systems.

However, no system is completely secure, and transmission of data over the internet carries inherent risks.

Contact (Data Protection)

For any data-related queries or requests, please contact:

Email: data.protection@family-matters.com

We handle all data-related requests via email to ensure a prompt and secure response.

Policy Updates

We may update this Privacy Policy from time to time.

Any significant changes will be communicated via the Platform or by email.

Contact Us

For general enquiries, please contact:

info@family-matters.com